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Sapiens: Agile Insurance Software Technology Enables Evolution

Roni Al-Dor, President and CEO, Yaffa Cohen-Ifrah, CMO and Head of Corporate Communications, SapiensRoni Al-Dor, President and CEO, Yaffa Cohen-Ifrah, CMO and Head of Corporate Communications
Insurance industry CIOs are required to strike a delicate balance between providing the latest technology tools and engines, and keeping operating costs low. While maintaining this balance, CIOs must plan for new and future trends, such as wearable technology, the omni-channel customer experience and even autonomous (self-driving) cars.

To achieve growth, CIOs are seeking to obtain specific capabilities, such as the ability to rapidly go-to-market with new products and launch unique propositions faster than ever. They must also allow Sales and Marketing to operate in omni-channel distribution models and lead innovation initiatives within the organization.

“Sapiens has a good understanding of obstacles the CIOs in the insurance industry are facing, because during our Policy Administration System (PAS) implementation projects we help our customers overcome many such challenges,” said Roni Al-Dor, President and CEO of Sapiens. Sapiens offers core, end-to-end solutions to the global life, pension and annuities, property and casualty, reinsurance and retirement markets, as well as business decision management software.

Sapiens solutions’ seamless integration of data to any external system/ device, through a state-of-the-art technology base that communicates with all technologies and apps, enables insurers’ evolution. “We deliver the flexibility and agility necessary to act on the mountains of data provided by the Internet of Things (IoT), wearable technology, and business intelligence (BI) insights, so our customers can quickly adjust strategies,” said Al-Dor. Sapiens helps insurers effectively address their challenges and reduce costs by offering thought-leadership based on three decades of experience, combined with a global presence and relationships, and leading R&D.

For the life market, the Sapiens ALIS insurance administration system is an end-to-end, modular, core policy administration suite that provides a fully-configurable, business-friendly product workbench. “The solution supports any combination of life, pension, annuity, and health products for the individual and group markets, allowing insurers to explore new product offerings and hybrid designs, with no coding required,” stated Al-Dor.

On the user side, Sapiens ALIS provides a powerful, modern experience, and architecture that is platform-agnostic and operates on all leading environments – suitable for both on-premise and cloud deployment.


We deliver the flexibility and agility necessary to act on the mountains of data provided by the Internet of Things (IoT), wearable technology and business intelligence (BI) insights, so our customers can quickly adjust strategies


The Sapiens Reinsurance solution empowers insurers to manage the entire range of reinsurance contracts and activities for all lines of business. “It provides a single, consolidated platform that facilitates full and flexible control of reinsurance processes with built-in automation of contracts, calculations, and processes,” said Al-Dor. This results in optimized operations, comprehensive tracking and auditability, as well as full support for statutory reporting and compliance.

The Sapiens IDIT insurance administration system provides a modular, core policy administration suite for the Property and Casualty (P&C) market. Backed by its unmatched delivery expertise and global presence, IDIT’s field-proven components support all core operations of personal, commercial, and specialty lines of business.

“We include modular integrated support for billing and collection, and claims, supporting direct channels and agent/ commissionable channels,” said Al-Dor. Using this solution, Sapiens’ specialist insurer client, Hiscox, was recognized in the “Operational Excellence” category by Celent analysts for its “Da Vinci” retail insurance initiative.

“Key to this effort was the successful implementation of the Sapiens IDIT software suite to consolidate Hiscox’s disparate legacy systems and support new business, including Hiscox’s new Direct Home Insurance product, which provides a single customer view,” added Al-Dor.

Sapiens’ combination of advanced software products, constant R&D investment, deep market knowledge, regulatory support, and strong delivery and service orientation offers a unique proposition to its customers. And the company shows no signs of slowing down. “We intend to strengthen our delivery capabilities by building delivery centers across all our major territories to get closer to our customers,” said Al-Dor. Sapiens will also continue to expand its suite of solutions around policy administration, front portals, BI and Big Data opportunities